Recently, you may have noticed the absence of some familiar voices when contacting the Online Financial Aid / Student Accounts office.
Since September 2007, our office experienced a significant transition as several former FA/SA staff accepted new roles with MSB and in turn, new personnel filled those vacancies. In addition to these personnel changes, we’ve upgraded many of our procedures and processes to better serve our dynamic online community. Therefore, I’d like to take this opportunity to introduce our new staff so that we can begin building long lasting relationships with all of you.
· Sharon Rorem, Financial Aid Administrator, works with new student financial aid appointments and keeps your many FA documents in order. Though she is new to Online Financial Aid, Sharon has worked for MSB at the Richfield campus for the past six years(srorem@msbcollege.edu).
· Toua Yang, Financial Aid Administrator, also works with our new students and manages the awarding process. Toua is a graduate of St. Olaf College and has a background in real estate (tyang@msbcollege.edu).
· Latrice Brown, Financial Aid Administrator, primarily works with many of you, our current students, and she is a graduate of the University of North Florida. Latrice brings nine years of higher education experience to MSB Online, with seven of those years working in student financial aid (lbrown@msbcollege.edu).
· Bonnie Riley, Student Accounts Representative, facilitates all student accounts functions, including payments and refunds for online students. Bonnie is starting her third year working at MSB, and prior to working with Online, she worked with the MSB - Richfield Campus (briley@msbcollege.edu).
· I am a graduate of Macalester College and Concordia University - St. Paul. I bring to MSB Online nearly 14 years experience in higher education and student financial aid. I have numerous interests, but my professional background includes establishing new initiatives, teaching, and youth development (mlee@msbcollege.edu).
These are exciting times for MSB Online as we experience continued growth. With that growth, our office will soon incorporate improved technology and automation to keep up with demand and to ensure we maintain a premium quality of student service.
We’re excited to become more familiar with our new roles and with each of you, and as always, we welcome your input. Please feel free to contact us via phone at 1-877-609-8889 or via any of the email addresses included above if you need additional assistance. Cheers!
Mario R. Lee
Director of Financial Aid
Since September 2007, our office experienced a significant transition as several former FA/SA staff accepted new roles with MSB and in turn, new personnel filled those vacancies. In addition to these personnel changes, we’ve upgraded many of our procedures and processes to better serve our dynamic online community. Therefore, I’d like to take this opportunity to introduce our new staff so that we can begin building long lasting relationships with all of you.
· Sharon Rorem, Financial Aid Administrator, works with new student financial aid appointments and keeps your many FA documents in order. Though she is new to Online Financial Aid, Sharon has worked for MSB at the Richfield campus for the past six years(srorem@msbcollege.edu).
· Toua Yang, Financial Aid Administrator, also works with our new students and manages the awarding process. Toua is a graduate of St. Olaf College and has a background in real estate (tyang@msbcollege.edu).
· Latrice Brown, Financial Aid Administrator, primarily works with many of you, our current students, and she is a graduate of the University of North Florida. Latrice brings nine years of higher education experience to MSB Online, with seven of those years working in student financial aid (lbrown@msbcollege.edu).
· Bonnie Riley, Student Accounts Representative, facilitates all student accounts functions, including payments and refunds for online students. Bonnie is starting her third year working at MSB, and prior to working with Online, she worked with the MSB - Richfield Campus (briley@msbcollege.edu).
· I am a graduate of Macalester College and Concordia University - St. Paul. I bring to MSB Online nearly 14 years experience in higher education and student financial aid. I have numerous interests, but my professional background includes establishing new initiatives, teaching, and youth development (mlee@msbcollege.edu).
These are exciting times for MSB Online as we experience continued growth. With that growth, our office will soon incorporate improved technology and automation to keep up with demand and to ensure we maintain a premium quality of student service.
We’re excited to become more familiar with our new roles and with each of you, and as always, we welcome your input. Please feel free to contact us via phone at 1-877-609-8889 or via any of the email addresses included above if you need additional assistance. Cheers!
Mario R. Lee
Director of Financial Aid
